Refund policy
We hope you enjoy your DURO desk organizer.
If something isn’t right, we’re here to help.
✔ 30-Day Returns
You may return your item within 30 days of delivery.
To be eligible for a return, the product must be:
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unused
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in original condition
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in original packaging
Damaged or Defective Items
If your item arrives damaged or defective, we will replace it free of charge.
Please contact us within 48 hours of receiving your package and include photos.
Change-of-Mind Returns
If you simply change your mind, you can return the product at your own shipping cost.
Once the item arrives and passes inspection, we will issue a refund.
Refund Time
Refunds are processed within 3–5 business days after we receive the returned item.
How to Start a Return
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Email us: duro.studio@outlook.de
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Tell us your order number
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Send a photo if something arrived damaged
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Use the same return address printed on your package
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Send the item back
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We refund you once it arrives